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Order
Find the desired product.
Add to cart by clicking the symbol “Add to cart”.
If you wish to shop more after this, you can continue your search.
f you regret the content, or if you want to make corrections and, for example, change the number of items, you can respectively delete with the delete button or correct in the box with number. ‘Update basket’ if you want to see the price after the changes.
Then you go to the checkout. The screen is called “Go to checkout”. On the next screen, you select the form of payment and shipping.
You must then enter customer information and any other delivery address.
Click “Continue”.
Your order will only be dispatched once you have completed the payment successfully. If you leave the page before then, the purchase transaction has not been completed.
The system immediately sends you an order confirmation to the e-mail you have entered under customer information.
When your order has been processed, you will receive another electronic message. We send this at the same time as we pack your goods.
We reserve the right for possible writing or price errors.
Delivery
Qiviut ApS uses Tusass as a freight company.
We send your goods the same day you order if the order is placed within normal working hours and the goods are in stock.
We have chosen to impose the actual postage cost on the individual items, so that you as a customer will not pay more in postage than the post office’s actual charge.
When ordering, you have the option to choose between two shipping methods:
Shipping method 1: Sent as a letter (up to 2 kg) without tracking.
This method is both the cheapest and fastest, but is not insured.
Shipping method 2: Sent as a package with tracking.
This method is more expensive, a little slower, but insured and you can track your package’s journey.
We send all goods by air freight from Nuuk. This is the fastest delivery method, but this too can of course depend on the weather.
Make sure you familiarize yourself with your country’s customs regulations before ordering. You may be charged customs clearance.
All our products are handcrafted and made by ourselves. The production time may be added to the delivery time if the item is not in stock. It is often a question of individual working days.
If there should be more than that, we will contact you.
Right of cancellation
You have 14 days to return the item, from the day you received it. If you choose to cancel a purchase, you simply have to return the item at your own expense in the same condition and quantity as you received it. Remember to include the order number.
When the item has been returned and approved, the purchase price will be refunded to your account within a few days. You bear the freight costs of return yourself.
Return goods to us on this address:
Qiviut ApS
Postboks 2040
3900 Nuuk
Grønland
Tlf. +299 585590
nuuk@qiviut.gl
It is not a requirement, but the expedition is facilitated faster if sufficient information accompanies the package – for example, a copy of the order confirmation, registration number and account number for the bank account to which reimbursement can take place, copy of any prior correspondence etc.
Refund
In the case of agreed decorations, returned goods or prepaid goods that are canceled before dispatch, a full or partial refund of the purchase price must be made.
Refunds are normally always made by bank transfer, and Qiviut therefore needs information about the registration number and account number for your bank account.
This information is not sensitive and can be disclosed without further ado. email or other traditional form of correspondence.
Right of complaint
Qiviut ApS provides a 2-year right of complaint in accordance with the Sales Act for extensive manufacturing and material defects that are detected during normal use of the product.
The right of complaint does not cover faults or damage done by wear and tear, directly or indirectly caused by incorrect operation, poor maintenance, violence or unauthorized intervention.
Complaints about faults and defects which should have been detected by usual examination of the goods must be notified to Qiviut ApS within 2 months after the fault has been discovered.
The item can subsequently be returned for repair, exchange or, by agreement, if necessary. crediting.
In connection with complaint cases, Qiviut ApS bears return costs to a reasonable extent.
Complaints and return of goods
In the event of errors, omissions or missed deliveries, please contact:
- Qiviut ApS
- P.O. Box 2040
- 3900 Nuuk
- Tlf. +299 585590
- nuuk@qiviut.gl
Goods are also returned to this address – please note that we do not receive packages sent by receiver pays on delivery. Returns can also be made by refusing receipt or handing the item over personally to us.
